Help & support
Help with Scrolls on your iPhone, from signing in to managing your purchases.
Contact us
Email support@thefoundersgroup.co.uk — we reply within 2 working days.
Tell us what happened and include your iPhone model and iOS version so we can help. Please do not send passwords or payment details.
Restore purchases
In the Scrolls app, go to Settings > Restore purchases. Make sure your iPhone is using the same Apple ID you used for your Scrolls Library subscription or one-time book purchases.
If a purchase is still missing after restoring, contact us using the email above.
Manage or cancel your subscription
Scrolls Library is an auto-renewing subscription managed by Apple. On your iPhone, go to Settings > Apple ID > Subscriptions, then select Scrolls Library.
You can also open your Apple subscriptions to manage or cancel it.
Refunds
Apple handles refunds for subscriptions and one-time book purchases made through Apple. To request a refund, visit Apple’s Report a Problem page and sign in with the Apple ID used for the purchase.
Delete your account
In the Scrolls app, go to Settings > Delete account. There is a 30-day recovery window.
See our account deletion page for more information, or contact us if you need help.
Sign-in problems
Scrolls supports signing in with Apple or Google. Use the same method you signed up with to access your account.
If you still cannot sign in, contact us and tell us which sign-in method you used and what error you see.
Reading offline
Having trouble reading without an internet connection? Contact us with the book title and any error message you see so we can help.
Privacy
Read our privacy policy for information about your data. For privacy questions, contact The Founders Ltd at the email above.